Terms and Conditions

 

  1. GENERAL RENTAL CONDITIONS:

1.1 To rent a car, the CLIENT must hold a national or international driver's license, valid for at least 1 year and present the identity document and a valid bank credit card issued in his name.

1.2 The customer is directly responsible for obtaining and possessing all the necessary documents, including, but not limited to, the driver's license, from which the right to drive on public roads emerges, both in Romania and in the countries, they are going to visit/transit with the rented car, Zoe Auto Rent (S.C. PLAZA AUTOMOTIVE S.R.L.) being exempt from any liability in this regard. The customer expressly assumes full responsibility for renting a vehicle and driving it on the territory of Romania, expressly declaring that he has all the necessary documents in his possession, including an international driver's license, in cases where the possession of such a license is mandatory according to the law. The cases in which the law stipulates the obligation to hold an international driving license for driving a motor vehicle on the territory of Romania (according to art. 83 of 2 of GEO 195/2002), are: (i) when the applicant holds a national license issued by a state that is not EU member; (ii) when the applicant holds a national license issued by a state that is not a member of the Vienna Convention on road traffic; or (iii) when the applicant holds a national license issued by a state with which Romania does not have a mutual recognition treaty for car licenses. The customer will obtain the right to use the car on the basis of the national driver's license, which shows the date of obtaining the right to drive.

1.3 In order to rent and drive a car under standard conditions, the mandatory minimum age is 24 years. Also, both the main driver and the additional drivers must have a valid driver's license, at least 12 months old. Zoe Auto Rent offers the possibility of renting a car to people under the age of 24 (minimum 19) and/or with a driver's license of less than 12 months, under the following conditions: - If the Client or additional drivers hold a valid driver's license, less than 12 months old, can rent and drive a car by paying an additional fee "" in the amount of €500; Customers and additional drivers aged between will pay a "" fee of €12/day, but no more than €120/rental. Those who are older than 24 years will not pay this fee.

 

1.4 Customers and additional drivers whose age is 67 years or older will pay a "" fee of €12/day up to a maximum of €120/rental.

 

2. PAYMENT/ CAR RESERVATION:

2.1 The rates are set and expressed in €/day and include: VAT, RCA insurance (Motor Liability Insurance), Rovinieta, car oil and maintenance, suitable tires, depending on the season (tires suitable for the season winter between November 1 - March 31 and tires suitable for the summer season between April 1 - October 31), technical support 24h/7.

2.2 Price calculation: Prices are based on the pick-up and drop-off times and dates that you have agreed upon prior to the start of the rental. If you pick up the car later or return it earlier, you will not receive a refund for unused time. ** Prices are expressed in Euros, they may fluctuate depending on availability. For the updated rates, please do a simulation with the concrete data on our website: www.zoeautorent.com.

2.3 The cost of rental does not include: the cost of fuel, road taxes, any fines received for violating traffic rules on public roads and the national legislation in force, bridge crossing fees, airport parking fees, etc. Payment of these amounts is the responsibility of the Client.

2.4 Fines, penalties for parking, violation of traffic rules concerning the rented car are the Customer's responsibility during the rental period, as well as if this period has been exceeded, but the Customer has not returned the car to the Owner; The customer authorizes S.C. PLAZA AUTOMOTIVE S.R.L. (for the processing of subsequent transactions), to debit the card with the amount necessary to cover these expenses. These amounts must be justified with supporting documents;

2.5 The full payment can be made in advance, by bank transfer and on the website www.zoeautorent.com or at the time of signing the rental contract by credit card (VISA, MASTERCARD), in RON calculated at Banca Transilvania's selling exchange rate Bank + 1% from the day of payment.

2.6 Cash or debit card payments are only allowed if the Zero Risk Protection package has been purchased, with the exception of XFAR, LDAD, WFAR, PFAR, LFAR classes. Otherwise, the customer must present a Credit Card when picking up the car.

2.7 Cancellation policy, modification of a reservation confirmed and paid in advance A reservation paid in advance, by bank transfer or with a card (VISA, MASTERCARD) on this website, can be canceled under the following conditions:

a. If the car pick-up date and time is greater than 48 hours from the cancellation date, the entire amount paid in advance (within 48 hours or up to a maximum of 365 working days), MINUS €20, will be refunded to the customer's account. The €20 represents bank fees + rental logistics costs.

b. If the car pick-up date and time is less than 48h from the cancellation date, the amount paid in advance is NOT returned.

c. For changes you can contact us by email at reservations@zoeautorent.com. Certain changes could affect the rental price, such as location, car group, time or date. In this case, the customer will be charged at the price currently published on the website: www.zoeautorent.com. *If the Customer wishes to cancel his booking and wishes to keep his pre-paid amount for a later booking, this can be done by issuing a credit voucher. All cancellations of pre-paid bookings by bank transfer or online at www.zoeautorent.com, will be announced in writing to the email address: reservations@zoeautorent.com.

2.8 Reservation of the car is confirmed only after the Customer accepts the rental offer and after the Customer receives the "Reservation Confirmation" and the unique reservation code by e-mail.

2.9 The booking will be confirmed for a car class/category and not for a specific car. Zoe Auto Rent cannot guarantee a specific make, model, engine, or color of the Car.

2.10 The grace period in which the Customer can pick up the rented car is 2 hours, from the date and time initially entered in the "Reservation Confirmation" as the date and time of "Pick-up".

a. Flight Details: If you are arriving by plane, please tell us your flight number so that we can hold the car up to 2 hours after your flight lands. You can tell us your flight number when you book the car or by email at reservations@zoeautorent.com.

b. Make sure you enter the flight number and not another number the airline sent you, such as a confirmation number. We cannot be held responsible if a problem with your flight prevents you from collecting your car.

c. Failure to pick up the car at the set time and date or up to 2 hours after the date and time confirmed as "Pick Up" or failed to provide the necessary documentation to pick up the car or failed to provide a credit card in the name of the main driver with sufficient funds available on it, the reservation will be canceled as a NO-SHOW. In all such cases, you will not receive any refund of the money you have paid.

d. Zoe Auto Rent will keep a reserved class car available, if the car pick-up date and time is greater than 48h from the date of notification, in writing to reservations@zoeautorent.com, regarding any delay for any reason.

2.11 If, at the time of delivery, Zoe Auto Rent does not have a car of the class for which it confirmed its reservation available, then it will deliver a car of the class immediately above the class of which the originally reserved car belonged, without additional costs, if the conditions of point 2.8 are met.

 

3. CAR DELIVERY/RETURN:

3.1 Zoe Auto Rent provides free of charge the transport service (shuttle bus) for its customers, from the International Departures Terminal of the airport to the Zoe Auto Rent work point and vice versa, located in the locality where the delivery and return of the Car was agreed by signing the Rental Agreement.

3.2 The rented car will be handed over with a copy that conforms to the original of the receipt in order to prevent the commission of crimes. S.C. PLAZA AUTOMOTIVE S.R.L. (Zoe Auto Rent) undertakes to make the original receipt available to any state institutions, upon request, within 48 hours at most.

3.3 The car is delivered in good working condition, clean and sanitized, without defects and without damage to the body or interior, other than those highlighted in the Car Handover/Return Form.

3.4 The Customer acknowledges and checks the condition of the Car before signing the Rental Agreement, and any kind of complaints regarding its condition must be made upon Delivery and will be recorded in the Car Delivery/Return Form, in the "Delivery" section, the Customer being directly and fully liable for any damages that have not been mentioned. No complaints/objections are accepted after delivery regarding the condition of the Car.

3.5 The Customer undertakes to return the Car together with all documents, keys, accessories and equipment in good condition (in the condition in which he received them), at the place and date agreed in the Rental Agreement.

3.6 At a delay of more than three hours compared to the time specified for the return of the Car in the Rental Agreement, S.C. PLAZA AUTOMOTIVE S.R.L. reserves the right to inform the Police about the theft of the Car, unless the Customer notifies Zoe Auto Rent of his desire to extend the rental period.

3.7 In the case of returning the Car at night or dirty, when it is impossible to identify possible damages, the guarantee is unlocked within 2 working days, after Zoe Auto Rent has had all the conditions available to inspect the Car.

3.8 Handover and Return of the vehicle will be carried out during Zoe Auto Rent working hours (Monday-Friday 10:00 AM-18:00 PM). If the Handover or Return takes place outside these hours or during days qualified as legal holidays, a fee of €25 will be charged for any Handover or Return action outside of opening hours, respectively €35 for Delivery or Return during the days qualified as legal holidays.

3.9 For pickup of the rented car, by the customer, more than two hours late, Zoe Auto Rent will charge a "parking fee", parking costs, in the amount of €25 "". The customer authorizes Zoe Auto Rent to debit the card with this amount.

3.10 Returning the Car to a city other than the one from which it was delivered is possible only with the written consent of Zoe Auto Rent and depending on the availability of deployment. For this service, a displacement fee "" is applied depending on the city where the Return is to be made and the city from which the rental was made. The customer authorizes Zoe Auto Rent to debit the card with the amount representing the "One Way Fee" deployment fee.Returning the Car to a city other than the one from which it was delivered is possible only with the written consent of Zoe Auto Rent and depending on the availability of deployment. For this service, a displacement fee "" is applied depending on the city where the Return is to be made and the city from which the rental was made. The customer authorizes Zoe Auto Rent to debit the card with the amount representing the "One Way Fee" deployment fee.

 

3.11 If the Vehicle shows damage upon return, it is mandatory to present the following documents:

* a report issued by the Police and a repair authorization (in case of an accident or damage with an identified third party, whether you are responsible or not); * copy of the driver's license; * copies of identity documents; * copy of TPL insurance; * copy of the car registration of the third party involved. Otherwise, the complementary insurances and additional protection services, possibly concluded, are inapplicable and you will be responsible for all damages attributable to you, especially those suffered by the Vehicle, up to the market value of the Vehicle, to which expenses and costs are added related to its transport and immobilization, but also compensation covering the damage possibly caused to a third party.

3.12 If the rented car shows damage upon return, due to an accident, the Customer is obliged to present the following documents for the following situations:

1. In the event that the Client is not to blame for the accident:

- Copy of the driver's license and the identity card of the person responsible for the accident,

- Copy of receipt and copy of car insurance of the third party involved,

2. In the event that the Client is to blame for the accident, the same documents mentioned above will be required.

3. In the event that the car is found hit in the parking lot:

- Authorization to repair the car from the police + report of findings from the police

4. In the event that the Client avoids something (animal, object, etc.) or hits it for various reasons:

- Authorization to repair the car from the police + report of findings from the police

In all the 4 situations above, if the Client does not present one of the listed documents, he is responsible for the amount of the guarantee established on the date of the car rental. In this sense, the Client agrees with the processing of subsequent transactions and gives his consent to debiting the card with the amount left as a guarantee.

 

4. USE OF THE CAR:

4.1 The customer assumes full responsibility (financial, civil, and criminal) for non-compliance with the conditions stipulated in the Rental Agreement.

4.2 The Customer undertakes to drive the Car in compliance with all legal provisions regarding driving a car on public roads and accepts that the Car will not be used:

a. in contravention of traffic, customs, legal, etc. rules.

b. for the carriage of passengers or any kind of goods for remuneration or to push or tow any other vehicle, trailer or other object.

c. while the driver of the Car is under the influence of alcohol, drugs or any other prohibited substances.

d. in any kind of race, test, contest, in off-road, as a school car or in hunting activities or in any illegal activity.

e. on roads marked as closed to public traffic, loaded over the maximum allowed load or over the maximum number of passengers, specified in the car's license plate.

f. in any kind of illegal activity.

g. in flooded areas or when crossing watercourses.

h. other than according to the instructions and recommendations of the Car manufacturer that the Customer receives upon delivery.

4.3 The car will be used exclusively on the territory of Romania, crossing the border being possible only with the written consent of S.C. PLAZA AUTOMOTIVE S.R.L. (Zoe Auto Rent) through a document expressly stipulating this and only if the holder of the reservation presents the car upon collection a Visa/Mastercard credit card issued in his name, by paying the tariff for the additional service "cross border fee" and the additional pre-authorization of the amount of 650 € on the credit card. This pre-authorized amount will be returned to the Client at the end of the rental, if the terms and conditions have been respected; otherwise, the pre-authorized amount will be collected by Zoe Auto Rent. To leave the country a fee will be applied as follows:

a. for EU member countries, 120 € for less than or equal to 6 days of rental or 15 €/day for rentals of more than 6 days

b. for NON-EU countries, our cars there are not able to cross the border.

c. in the price of the border tax, the Client has included in the price 320 km/day, an additional km being charged at €0.35/km.

d. If the customer leaves the territory of Romania without the written consent of S.C. PLAZA AUTOMOTIVE S.R.L. through a document that expressly stipulates this, the Client responds with the value of an amount of 650 €. In this sense, the Client agrees with the debiting of the framework for the amount of 650 €.

4.4 The car can only be driven by the signatory of the Rental Agreement or only by a person specified in the Rental Agreement and authorized by Zoe Auto Rent.

4.5 If the car was driven by a person other than those indicated in the Rental Agreement, the responsibility for the damages caused by a road accident rests with the Customer, jointly with the person involved in the event, S.C. PLAZA AUTOMOTIVE S.R.L. (Zoe Auto Rent) having the possibility of pursuing any of the 2, for the recovery of the damage.

4.6 If the Customer entrusts the rented car to another unauthorized person (who is not listed as an additional driver in the contract), he is responsible for the full value of the guarantee established on the date of the car rental. The customer agrees with the processing of subsequent transactions and gives his consent for debiting the card with the amount established as a guarantee.

4.7 The Customer will not under any circumstances leave the doors, windows, trunk, or car open and will not leave the car keys or documents in the Car under any circumstances.

4.8 In case of failure or any other damage, the car must be repaired by an authorized service designated by Zoe Auto Rent, only with the knowledge, consent and based on the instructions of S.C. PLAZA AUTOMOTIVE S.R.L.

4.9 The CUSTOMER may under no circumstances sell, rent or guarantee the Vehicle.

4.10 In the event of an accident/incident or malfunction, the Customer has the 24/7 Technical Assistance telephone number +40761272393 and undertakes to inform without delay Zoe Auto Rent ,which will assist him and give him the necessary instructions.

4.11 Assumes full responsibility (financial, civil and criminal) for the payment of tolls and parking fees (eg Fetesti bridge toll on A2) and to present proof of payment when returning the car. In the absence of evidence, the client will pay the cost of the fines (€50 Fetesti bridge fee/crossing), as well as the service administration fee (representing administrative costs such as human resources, time, fees and taxes, etc. for the management and resolution of the case) in the amount of €30.

4.12 If the Customer fuels the rented car with the wrong fuel, i.e., instead of gasoline, he fuels it with diesel fuel and vice versa, thus causing damage to S.C. PLAZA AUTOMOTIVE S.R.L., it is responsible for the full value of the damage caused. The customer agrees and authorizes S.C. PLAZA AUTOMOTIVE S.R.L., to debit the card with the amount representing the coverage of the damage caused to S.C. PLAZA AUTOMOTIVE S.R.L.

 

5.INSURANCE/LIABILITIES:

5.1 Basic Protection Service: the car is insured for damages caused to third parties during the period mentioned in the Rental Agreement. By signing the Rental Agreement, the Client accepts the terms and conditions of insurance of the service with basic protection, with the franchise (Collision Damage Waiver - CDW) contained in Sections 4 and 6. and by which it is reduced, regardless of the guilty party for the occurrence of the insured event, his financial responsibility at a mandatory minimum amount for the theft or damage of the rented car. The minimum mandatory amount represents the insurance deductible (excess) which is the equivalent of the guarantee that is the subject of Section 6 below. When purchasing this service, the Credit Card is mandatory.

5.2 Limited Liability Protection: by signing the Rental Agreement, the Customer accepts the terms and conditions of the Limited Liability Protection service, with a reduced deductible in case of damage. The minimum mandatory amount representing the insurance deductible (excess) which is the equivalent of the guarantee that is the subject of Section 6 below. The cost of the product differs depending on the class of the selected car and the number of rental days.

5.3 The personal insurance of the Client, passengers, luggage, or any goods is not the object of the Rental Agreement and is not covered by the Car insurance. Zoe Auto Rent is not responsible for any damage or damage to the above.

5.4 In the event of an accident, the Customer undertakes the obligation to notify both Zoe Auto Rent and the Police as soon as possible and to report to the nearest Police Station to obtain a Record of the Accident by the end of the period for rent. If the Client does not present this Verbal Process, he assumes responsibility for full repairs. The insurances are applicable only if the Client presents the evidence documents issued by the Police for the accident. If the Client does not present these documents, he is solely responsible for covering the payment amounts and accepts to make this payment and agrees to authorize S.C. PLAZA AUTOMOTIVE S.R.L. (Zoe Auto Rent) to debit the card with the amount necessary to cover these expenses.

5.5 If, as a result of the use of the Car, claims are raised against Zoe Auto Rent, the Customer will exonerate the Lessor from any liability. The Lessor is not liable for any kind of damage or loss of the Customer and for any kind of damage or damage caused by the fault of the Customer.

5.6 In the event of an accident, total or partial theft or destruction of the Car while the car is in the Customer's use (regardless of whether the event is due to the fault, exclusive or common, of the customer or not), the fact confirmed by the competent authorities, The customer is responsible for the amount retained as a guarantee, with the exception of cases in which damages caused in the event of an accident, total or partial theft or destruction are not covered by the insurance policies, being expressly excluded and mentioned as such in the contents of the Rental Agreement. For these situations, the Client agrees with the processing of subsequent transactions and gives his consent for debiting the card.

5.7 The guarantee will not be returned, or it will be returned only partially in the cases expressly provided by art. 6.4 of the Rental Agreement.

5.8 The guarantee can be constituted as an insurance deductible for situations in which insured risks occur due to the Client's fault. The customer is fully responsible and must pay all damages, costs and/or losses if the driver is under the influence of alcohol or drugs, if any of the conditions of this Agreement have not been respected, as well as if he does not present the necessary documents issued by Police (in case of theft, accident, or any other incident).

5.9 In case of crime, the Customer is civilly, criminally, and financially responsible. In case of theft, if the Customer does not hand over the keys and documents of the Car, as well as the proof of theft (report) issued by the Police, the Customer is fully responsible: financially, civilly, and criminally, all insurances losing their validity in this situation.

5.10 In the case of not returning the Car at the date, time and location provided in the Contract, of using the Car beyond the rental period without prior written approval from the Lessor, the Customer assumes full responsibility (financial, civil and criminal), obliging- to pay the rental of the Car until the date of its recovery or return, to pay all the expenses of the Lessor for the recovery of the Car and an administration fee of €1000. This act of the Client constitutes a crime and is sanctioned according to the legislation in force. After the time specified in this Contract for the return of the Vehicle plus one hour, no insurance is valid anymore.

5.11 Failure to comply with the obligations mentioned in the paragraph above leads to the termination of the insurance effect, and the responsibility for the damages caused falls entirely on the CLIENT, including the unrealized income during the period of immobilization of the rented Car. S.C. PLAZA AUTOMOTIVE S.R.L. will only be liable for illegal acts committed with guilt by exercising the service provided to the Client, except for situations where the damage was caused by the Client, with intent or due to gross negligence, when the damage was caused by the state of health of the Customer or the act of a third party. Damages caused by simple imprudence or negligence will exonerate S.C. PLAZA AUTOMOTIVE S.R.L. from liability to the greatest extent possible, and the Customer understands to be exclusively responsible for damages caused directly or indirectly, partially or totally by his behavior, renouncing to request any kind of compensation from S.C. PLAZA AUTOMOTIVE S.R.L.

5.12 The customer must refrain from any act that would result in intervention of any kind on the rented car, such as, but not limited to, repairs of any kind, replacement of parts, cleaning, fueling the car with the wrong type of fuel vehicle etc.

5.13 For any such intervention, provided above, regardless of its nature, on the rented car, without the consent of S.C. PLAZA AUTOMOTIVE S.R.L., in writing, the Client is responsible for the full value of the damage caused to S.C. PLAZA AUTOMOTIVE S.R.L. The customer agrees and authorizes S.C. PLAZA AUTOMOTIVE S.R.L., to debit the card with the amount representing the coverage of the damage caused to S.C. PLAZA AUTOMOTIVE S.R.L.

5.14 In the event of a breakdown of the car, S.C. PLAZA AUTOMOTIVE S.R.L. reserves the right to obtain a finding of the reason for the breakdown by an authorized service within 24 hours from the date and time at which it was notified by the Customer about the occurrence of the breakdown. During this period, namely the 24 hours, S.C. PLAZA AUTOMOTIVE S.R.L. agrees to compensate the Client with the amount representing the cost of one day's rental according to the previously concluded contract, if it is proven that the defect is a technical one not caused by the Client. If, during the 24 hours, the Client requires a night's accommodation, S.C. PLAZA AUTOMOTIVE S.R.L. compensates the Client with the sum of 50 euros.

5.15 If it is found that the breakdown of the car is due to the Customer's fault regarding the inappropriate use of the car, the Customer is responsible for the damage caused to S.C. PLAZA AUTOMOTIVE S.R.L. The damage is represented by the value of the vehicle repair costs resulting from the inappropriate use of the vehicle by the Customer. The customer agrees with the processing of subsequent transactions and gives his consent for the debit of the card with the amount corresponding to the coverage of the damage caused by S.C. PLAZA AUTOMOTIVE S.R.L.

5.16 To rent another car, the Customer must pay the rental cost and pre-authorize the guarantee related to the class of vehicle requested and the type of insurance.

5.17 If it is found that that defect is a technical one, not caused by the Customer, the latter, in addition to the amount representing the cost of one day's rental according to the contract, provided in point 5.14, will also benefit from the exchange of the car according to the insurance for which he opted for at the time of rental.

5.18 The customer, during the 24 hours of "stand by", can request the rental of another car from S.C. PLAZA AUTOMOTIVE S.R.L., but only with the payment of the grant related to the requested class and type of insurance.

 5.19 If the Customer violates any of the conditions stipulated in this contract, this causing damage to S.C. PLAZA AUTOMOTIVE S.R.L., and the value of the damage exceeds the value of the pre-authorized guarantee on the date of conclusion of the contract, the Customer is responsible for the full value of the damage. In this sense, the Client gives his consent to debiting the card with the amount corresponding to the coverage of the entire damage.

 

6. GUARANTEE / INSURANCE SERVICES

6.1 When drawing up the Rental Agreement, the Customer must block a Guarantee on a credit card in the name or with a value between €100 and €4000.

6.2 The amount blocked as a Guarantee is determined according to the class (category) of the reserved car, highlighted in the Booking Voucher (Confirmation) and in the Rental Agreement, the Client knowing the value of the Guarantee before concluding the Rental Agreement.

6.3 The guarantee will be fully returned to the Customer, if:

a. The car is returned without damage, other than those highlighted in the Car Delivery/Return Form, in the "Delivery" section;

b. In case of damage/damage to the Car caused by third parties, the Customer presents all the necessary documents according to the respective situation and attesting to his innocence (in Chapter 7 of the Contract of Rent, the necessary documents are highlighted);

c. The car is not returned excessively dirty (details in art. 8.7);

d. The car was returned with the same amount of fuel with which it was delivered, highlighted in the Rental Agreement or in the Car Delivery/Return Form.

e. The accessories (e.g., WIFI, GPS, child seat, snow chains, etc.) delivered together with the Vehicle at the time of delivery, must be returned in working condition, without damage or defects, other than those highlighted in the Delivery/Return Form Car in the "Delivery" section.

f. The guarantee will be unlocked within a maximum of 48 hours from the return.

6.4 The entire amount representing the Guarantee or part of it will not be returned if:

a. The car shows defects or damage: scratches or damage to the paint, bodywork, or interior (upholstery, dashboard, etc.), dent, cracked or scratched rims, defective tires, all cracks and scratches on the windshield or other types of glass (headlights, mirrors, taillights) will be full charge, missing or broken parts or any other damages and defects, other than those highlighted in the Car Delivery/Return Form, in the "Delivery" section. The client declares that he agrees with this impartial method of quantifying damages.

b. The Client does not return the keys, documents and any other accessories received with the Car upon taking it over.

c. The return of the Car is not made at the time and place agreed between the parties (the exception is the case when the Client notifies the Lessor, and he gives his written consent to the change of the date and place for returning the car);

d. At the time of the return of the Car, its technical condition does not correspond to the one at the time of collection by the CLIENT or if the gearbox or the engine shows damage due to improper use, either visible and recognized by the Client, or ascertained by the evaluation in the authorized service at the latest 48 working hours from the moment of returning the Car, the Client having the right to be informed by e-mail, to the e-mail address provided in this Contract, about the time and place of the evaluation, in which he has the right to participate;

e. The Client did not comply with the conditions presented above or other obligations due to him by signing the Rental Contract, as a result of which the Car was damaged.

f. In the event that the rented car is returned with damages, other than those highlighted in the Handover/Car Return Form, in the "Handover" section, the customer has the obligation to present the Finding Report, Annex 2 (for the car rental company) when returning the car insurances), as well as the Repair Authorization (all with the signature of the Police officer and the stamp of the Police station). Otherwise, the entire guarantee will be collected.

g. Regardless of the protection service purchased, the customer will pay a fuel deposit between €50 and €100 depending on the type and class of the vehicle requested, on the credit card at the Zoe Auto Rent office. Fuel is not included in the rental price. The customer will return the car with the same amount of fuel it was delivered with, highlighted in the Car Delivery/Return Form, otherwise they will pay the value of the missing fuel plus a fixed refueling fee of €30.

h. The customer gives his express consent for the processing of subsequent transactions to cover the damages caused to the rented vehicle. Thus, the Client agrees and authorizes S.C. PLAZA AUTOMOTIVE S.R.L. to debit the card with the amount necessary to cover all the damages presented in section 6.4. from this rental agreement.

6.5 The ZERO Risk Protection Service can be purchased at the rate mentioned in the Rental Agreement, calculated according to the number of rental days and the class of the reserved car, with a value between 15 and 100 €/day, and represents a commitment optional of the CLIENT by which he:

a. Reduces his financial responsibility to ZERO in case of damage due to his own fault or the fault of an unknown author;

b. Benefit from a replacement car anywhere in Romania within a maximum of 10 hours from the notification of the incident/accident, depending on availability and geographical location;

c. Benefit from Roadside Assistance 24h/7 on the territory of Romania and outside the borders, the customer is obliged to bring the car to the border with Romania.

d. Reduces the value of the standard Guarantee to the value of 100 € if the cross-border service has not been opted for.

e. Reduces the value of the standard Guarantee to the value of € 750 if the cross-border service has been opted for.

6.6 The ZERO Risk Protection Service DOES NOT COVER situations where the CUSTOMER:

a. He drove under the influence of alcohol, drugs or any other substances prohibited by law.

b. He did not stop the Car IMMEDIATELY after the occurrence of an accident/incident causing additional damages/damages to it.

c. In the event of an accident, he did not notify the Police or other competent bodies and did not obtain the statement of findings.

d. He did not notify Zoe Auto Rent T about the road incident at the email address office@zoeautorent.com within a maximum of 12 hours and did not complete the declaration on his own responsibility regarding the circumstances of the accident/incident upon returning the Vehicle;

e. Has used the Vehicle for illicit/illegal purposes, such as smuggling, illegal transportation of articles or goods, theft, etc.;

f. He drove the Car with the load exceeded, used the Car to push or tow other vehicles, trailers or other objects or transported people over the maximum capacity of the Car, contrary to the registration certificate.

g. He drove the Car on roads not marked on the Official Map of Romania, unpaved or bumpy (forestry), on roads closed to public traffic, in flooded areas or when crossing watercourses, resulting in damages/damages to the rented Car;

h. Has used the Car in contests, races or car tests resulting in damages/damages to the rented Car.

i. Used the Car inappropriately (contrary to the manufacturer's specifications) or destructively, which resulted in damage to the engine, gearbox, wheels, tires or interior of the Car.

j. In case of theft of the Car, when he does not hand over the keys and documents of the car to Zoe Auto Rent, when he does not hand over the proof of the theft (the report) drawn up by the authorized Police bodies and a declaration on his own responsibility regarding the circumstances of the occurrence of the event;

k. He drove outside the borders and territory of Romania, without the prior written consent of the LESSOR.

l. He allowed, with his will or against his will, the driving of the Car by a person not authorized by Zoe Auto Rent through the Rental Agreement, demonstrated by the Official Documents drawn up by the competent bodies as a result of an accident/incident;

m. He returned the rented car excessively dirty (when the car requires more than a normal wash) or with damage to the interior of the car, which were not caused by a road accident.

n. It does not cover the towing and towing service in case of an accident, and the rented car cannot be moved, until the Zoe Auto Rent work point, mentioned in the contract as the place of Return.

o. Fueled the Car with fuel other than that indicated by the manufacturer (noted in the registration certificate) and highlighted on the outside and inside of the tank cap or did not maintain an adequate level of engine oil, add blue (for diesel engines), as well as the coolant, which entails the Client's obligation to fully bear the cost of towing, repair, appropriate refueling, the period the car is immobilized in service due to the damage caused and the administration fee (representing administrative costs such as human resources, time, fuel, fees and taxes, etc. for managing and solving the case); If the Customer has purchased the ZERO Risk Protection Service and caused damage/damage to the originally rented Car, upon receiving a replacement car, he will have to pay the price or the difference of the ZERO Risk Protection Service, as the case may be, for the new car received, at the rate mentioned in the Contract, otherwise Zoe Auto Rent will block a standard Guarantee related to the class (category) of the reserved Car. Zoe Auto Rent can refuse to offer a replacement car if any of the conditions in point 6.6(a-l, o) are not respected.

6.7 and Towing Service: covers towing costs provided in point 6.6.n) and covers costs up to a maximum of €500/contract, with a cost of €10/day, but no more than €100/rental.

 

6.8 and Towing Service: covers towing costs provided in point 6.6.n) and covers costs up to a maximum of €500/contract, with a cost of €10/day, but no more than €100/rental.

 

6.9 The Full Prepaid Service: offers the Customer the possibility to pay in advance, upon taking over the car, the fuel in the tank and marked on the Delivery/Return sheet and to return the rented car with an empty tank. This service can cost between 70 and 150 €, depending on the class and tank of the chosen car. Zoe Auto Rent cannot return unused fuel.

 

7. ACCIDENTS/INCIDENTS, DAMAGE OR THEFT: In the event of an accident/incident or theft/attempted theft proven by an Official Document issued by the competent authorities, the Client has the following obligations, including if he has purchased any of the protective services, insurances:

a. not to abandon the Vehicle and to comply with the legislation on leaving the scene of the accident;

b. to take all possible measures to limit the damage caused;

c. to inform the Police without delay, within the radius of the locality where the accident/incident occurred, in order to ascertain the accident/incident and draw up the legal forms;

d. to notify the Lessor of the occurrence of any accident/incident, fire, theft or attempted theft, even if the damage is only partial, to the 24/7 assistance number +40761272393, within 12 hours of the occurrence of the accident/incident;

e. to obtain from the Police the Findings Report, Annex 2 (for the insurance company) and the Repair Authorization (all with the signature of the Police officer and the stamp of the Police station). f. hand over to the Lessor the keys and documents of the car, as well as the documents listed in the previous point (point e); 

f. In the event that the Client does not comply with one of the obligations mentioned above, the latter is responsible for the amount of the pre-authorized guarantee on the date of the car rental. Thus, the Client agrees and authorizes S.C. PLAZA AUTOMOTIVE S.R.L. to debit the card with the amount representing the value of the guarantee.

 

8. FEES/PENALTIES:

8.1 The first hour of delay compared to the return time is free. Delays of more than 1 hour are sanctioned with the equivalent of a new rental day, plus the equivalent of additional services, at the rates stipulated in the Rental Agreement and €50 "".

8.2 The guarantee can be constituted as an insurance deductible, for the situations in which the insured risks occur, only in cases where the fault of the incident belongs to the Customer and/or are caused by unknown authors, with the exception of the situation where the Customer pays the Risk Protection Service ZERO, as he is no longer liable for the cases in which the fault of the damage/incident belongs to him, under the conditions described in Chapter 6 of the Rental Agreement.

8.3 The rental price and also the Guarantee are calculated based on the prices made available to the Customer in the Rental Agreement and will be paid in advance upon Delivery of the Car. Payment made at the time of rental may not, under any circumstances, be used to extend the rental period. If the Customer wishes to extend the rental period, it must obtain the Lessor's written approval in advance and pay in advance any extension of the Rental Agreement. If the Customer does not pay the invoice on the date of issue, he will pay penalties of 0.5% of the invoice value for each day of delay.

8.4 If the Car is returned before the end of the rental period, the amounts paid in advance are not returned. Zoe Auto Rent will issue a voucher equivalent to the unused value that can be used at any time at any of the company's agencies in Romania.

8.5 Parking fees, tolls, fines or any other fees are fully borne by the Customer.

8.6 Returning the Car in excessively dirty condition is charged with €100. The notion of "" represents the situation in which the Car requires thorough cleaning of its interior, i.e. more than the usual washing procedure. Examples: stained upholstery, traces of mud on the dashboard, seats or bench, perishables left in the Car, other than in a utility bag, etc.

 

8.7 SMOKING IS STRICTLY FORBIDDEN in all cars rented from Zoe Auto Rent. If the Car is returned with evidence of smoking inside it, the Customer will pay a "" penalty of €120 to Zoe Auto Rent. If the Car catches fire or shows even partial burns inside due to smoking, the Customer is fully RESPONSIBLE for the damage caused, even if he purchased the ZERO Risk Protection Service. The Client will pay all the damages caused to the Car, highlighted in the repair estimate issued by an authorized service, the administration fee, €30 (representing the administrative costs such as human resources, time, fuel, fees and taxes, etc. for the management and resolution of the case) and the period of immobilization. Car insurance DOES NOT COVER damage caused by smoking!

8.8 Zoe Auto Rent offers its customers for rent, for an additional cost of €6/day, but not more than €60/rental. If they are returned dirty or stained, the customer will pay a 

8.9 GPS Satellite Navigation System: €9/day, but not more than €80/rental;

 

8.10 Snow chains: €6/day;

8.11 Car Wi-Fi - €10/day, but not more than €70/rental

 

8.12 Other fees or penalties: ; ; ; . If the Car is not returned on the date and location established in the Rental Agreement, the Customer will bear all the costs of recovering the Car. A penalty fee of €150 will be added to the recovery costs.

8.13 – the fee for an additional driver is , , with a maximum of 3 additional drivers accepted / contract.

8.14 The customer expressly consents to the processing of subsequent transactions to cover any of the damages presented above. Thus, the Client agrees and authorizes S.C. PLAZA AUTOMOTIVE S.R.L. to debit the card with the amount necessary to cover all damages presented in section 8 of this rental contract.

 

9. SUBSEQUENT DEBIT AGREEMENT FOR CREDIT CARD USE: S.C. PLAZA AUTOMOTIVE S.R.L. (Zoe Auto Rent) reserves the right to subsequently collect from the CLIENT's bank card: penalties, taxes, damage to the Car, lack of fuel, fines, the period the Car is immobilized in service due to the damage produced (the number of immobilized days is calculated multiplied by the rates shown on the www.zoeautorent.com website in the table in section 2.1 PAYMENT/RESERVATION OF THE CAR) plus a fixed administration fee of €60 (representing administrative costs such as human resources, time, fuel, fees and taxes, etc. for managing and solving the case). By signing the Rental Contract, the CLIENT has taken note of all the terms and conditions of the contract and gives his consent that later S.C. PLAZA AUTOMOTIVE S.R.L. (Zoe Auto Rent) can charge from his bank card within 1 yearfrom the signing of the Contract of Rental, all amounts stipulated in the Rental Agreement, but only in situations where these amounts are due in strict accordance with the contractual clauses.

 

10. JURISDICTION/VALIDITY:

10.1 Any dispute that arises in the course of the Rental Agreement and that cannot be resolved amicably, will be resolved by the competent courts, from the headquarters of S.C PLAZA AUTOMOTIVE S.R.L.

10.2 The Client agrees that this Rental Agreement is governed by the laws in force in Romania and any legal action will take place in Romania. The customer agrees that any additions or changes to these terms and conditions are null and void unless agreed upon in writing and signed by both parties.

 

11. Appendices:

These Rental Terms and Conditions are completed with the Car Delivery/Return sheet and the Costs and Damages Grid.

 

12. MAJEURE FORCE AND FORTUNED EVENT

12.1 Cases of force majeure shall be notified by the affected Party to the other Party within 3 working days from the date of their occurrence. Cases of force majeure are those unpredictable and insurmountable events, independent of the fault of the Party that invokes them, and which make the obligations of this Party impossible to execute, such as: natural calamities, state of war, revolutions, embargo, acts of public power, etc. The proof of the case of force majeure is made with the force majeure certificate issued by the competent authorities.

12.2 If the force majeure lasts more than 20 working days, either Party has the right to request the termination of the Contract without the other party being able to oppose, renouncing the further execution of the Rental Contract. In this case, none of the Parties has the right to claim compensation, but has the obligation to fulfill all its obligations until the date of occurrence of the case of force majeure.

12.3 "Fortuitous event" means a circumstance that originates in the Client's field of activity or a circumstance of external origin, which is not extraordinary in nature and can be foreseen and avoided with the diligence and care that the best human being is capable of.

 

13. PERSONAL DATA PROCESSING

13.1 S.C. PLAZA AUTOMOTIVE S.R.L. (Zoe Auto Rent) will process the personal data provided by the CLIENT before or during the Rental Contract, in accordance with the applicable legislation in the field of personal data protection.

13.2 Categories of data we process. The categories of data that Zoe Auto Rent processes in relation to the Customer differ depending on the stage of the rental contract, but they will include: contact information (name, surname, home address, e-mail address, telephone number), information identification (identity card, passport, nationality, date of birth, driver's license), information on the bank account, credit / debit card held.

13.3 We will process these personal data sent by the Customer as an operator, for the purpose of concluding and executing the Contract, invoicing the services offered by Zoe Auto Rent and their payment, but also for solving requests, complaints or for fulfilling the legal obligations of S.C. PLAZA AUTOMOTIVE S.R.L. and for sending a questionnaire by email in which Zoe Auto Rent asks the Customer to evaluate the services offered. More details regarding the way of processing the personal data provided by the Client, the applicable purposes and the legal grounds can be found in our Privacy Policy available on our website www.zoeautorent.com.

13.4 As the operator, we will take all technical security measures to protect the personal data provided by the Customer against unauthorized access, destruction, or loss. We mention, however, that these data will be made available to the competent public authorities, when this will be mandatory according to the law.

13.5 The Client will have the obligation to ensure that the personal data transmitted are correct, updated and strictly limited to what was requested by Zoe Auto Rent in order to conclude and carry out the CONTRACT.

13.6 The customer benefits from the right of access, the right to data portability, the right to intervene on the data to rectify or complete them, the right not to be subject to an individual decision and the right to go to court. At the same time, in certain situations, the Client has the right to object to the processing of personal data concerning him and to request their deletion, or to request the restriction of processing.

13.7 The customer declares that he agrees with the processing of personal data sent to S.C. PLAZA AUTOMOTIVE S.R.L.

 

 

Company information: S.C. PLAZA AUTOMOTIVE S.R.L., registered trademark as Zoe Auto Rent, with registered office in Romania, Otopeni Municipality and workplace in Otopeni, Ilfov, Drumul Garii Odai number 1A, registration number J23/3630/2019, CUI: RO33578494